Instructions

Welcome to AstroLive, an application provided by Tech4Billion Media Pvt Ltd ("we", "our", "us"). We value your satisfaction and strive to offer you the best experience with our services. This Cancellation and Refund Policy explains our policies regarding cancellations and refunds for purchases made through AstroLive.

Wallet Recharge

1. Purchase Policy

1.1. Users can recharge their AstroLive wallet using Indian Rupees (INR) through various payment methods available in the app.
1.2. Once recharged, the amount will be credited to the user's wallet and can be used for services within AstroLive.
1.3. Wallet balances are non-refundable and cannot be transferred, withdrawn, or exchanged for cash or any other form of credit.

Refund Policy

1. Non-Refundable Items

1.1. All wallet recharges are final and non-refundable.
1.2. Once the wallet balance is used for any services, it cannot be reclaimed or refunded.

2. Technical Issues

2.1. In the event of a technical issue where the wallet balance is incorrectly deducted during a transaction, users may contact our customer support.
2.2. To request a refund for lost funds due to a technical issue, users must contact our support team at help@astrolive.app with details of the incident.
2.3. Our team will investigate the issue, and if it is determined that the loss of funds was due to a technical fault on our end, we will refund the lost amount to the user's wallet.

Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
Tech4Billion Media Pvt Ltd
Email: help@astrolive.app

Changes to This Policy

We reserve the right to update or change our Cancellation and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of AstroLive after any modifications to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.